Privacy policy
Last updated: October 22, 2024
This Privacy Policy describes how CITIMODERN ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from citimodern.eu (the "Site") or communicate with us regarding the Site (collectively, the "Services").
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
We collect personal information from a variety of sources to provide the Services. The type of information we collect and how we use it depends on how you interact with us.
- Information We Collect Directly from You: This includes contact details (name, address, phone number, email), order information (billing and shipping addresses, payment details), and account information (username, password, purchase history).
- Information We Collect Automatically: This includes data about your interaction with the Site, such as IP address, browser type, and device information. This helps us improve your shopping experience.
- Information We Obtain from Third Parties: We may receive information from payment processors and service providers (e.g., Shopify) to process your transactions and deliver our products.
We use this information to provide our services, process orders, communicate with you, and enhance your shopping experience.
How We Use Your Personal Information
- Providing Products and Services: We use your information to fulfill your orders, manage your account, arrange shipping, and facilitate returns or exchanges.
- Security and Fraud Prevention: We use your information to detect and prevent fraudulent or illegal activities.
- Customer Support: Your information helps us provide efficient customer support.
Cookies
We use cookies to enhance your experience on our Site, such as remembering your actions and preferences. You can adjust your browser settings to remove or reject cookies. However, this may impact your experience with certain features of our Site.
How We Disclose Personal Information
We may share your personal information in the following cases:
- With Vendors and Service Providers: To process payments, fulfill orders, provide IT support, and manage customer support.
- Legal Compliance and Business Transactions: If required by law or as part of a business transaction (e.g., merger).
Security and Retention of Your Information
We take reasonable precautions to protect your personal information. However, no method of transmission or storage is completely secure. We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights Under GDPR
As a resident of the European Economic Area (EEA), you have specific rights regarding your personal information under the General Data Protection Regulation (GDPR). These rights include:
- Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of it.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information about you.
- Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information, subject to certain exceptions (e.g., if we are legally required to retain it).
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer your data to another controller, where technically feasible.
- Right to Restriction of Processing: You have the right to request that we limit the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.
- Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests or direct marketing as a legal basis for processing.
- Right to Withdraw Consent: Where we have obtained your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you would like to exercise any of these rights, please contact us using the contact details provided below. We may require additional information from you to verify your identity before we can process your request. We will respond to your request in accordance with the GDPR within the applicable time frames.
If you believe we have not complied with your data protection rights, you have the right to lodge a complaint with your local data protection supervisory authority.
Contact:
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
CITIHOME FURNITURE B.V.
support@citimodern.eu
Boekweitstraat 79, 2153GK Nieuw-Vennep, NL
