Below FAQ are some common concerns of our clients before purchasing. If you have other questions, please just send it to support@citimodern.eu
Our customer support is available Monday to Friday: 8am-8:30pm.We'll make sure to get back to you within 12 hours.
What is your refund/return policy?
We offer 14 days free returns. For more information visit our policy page.
How long it takes for delivery?
We aim to ship all in-stock merchandise within 3 business days, and the courier will deliver the products directly to your apartment door within an additional 3 days. Please note that certain destinations, such as Germany, may have longer delivery times based on the selected courier service.
Our deliveries are designed for convenience, with sectional products packed in just 1-2 boxes, making transportation and setup easy. For specific shipping methods and details, please refer to the information provided during the checkout process.
Can I track my in-home delivery order?
Tracking is only available on the day of delivery. The estimated times are our best estimates and you should still be available during your scheduled delivery windows.
Our customer support is available Monday to Friday: 8am-8:30pm.We'll make sure to get back to you within 12 hours.
